Terms & Conditions

GENERAL CONDITIONS OF PURCHASE

These General Conditions of Purchase establish the conditions for placing orders, payment and delivery of products requested by the CLIENTS (hereinafter the “CLIENT”, as well as the management of responses on them.

The General Conditions will be available on the Laturquessa.com site.

The execution of a purchase order made by the CLIENT on the Laturquessa.com website implies his knowledge and full acceptance of the General Purchase Conditions.

1.- Realization of orders

Any order placed through the Laturquessa.com site constitutes a distance contract between the CLIENT and Laturquessa.com.

All orders are subject to the availability of the products in such a way that if there are incidents in terms of supply or no items remain in stock you will be informed immediately and we will refund the amount paid.

At the time of processing your purchase will appear a form that you will have to fill with your data, once completed your data you will select a method of payment.

The purchase will end satisfactorily and you will receive a confirmation email of your order with all the data. It is important that you keep this confirmation by any incidence.

2.- Rates and payment terms

The prices that appear on the site at the time of your purchase are indicated in euros and are those that will apply, these prices include VAT and do not include shipping costs.

Shipping costs will be itemized at the time you proceed to pay for your order, and will depend mainly on the destination of the order.

Laturquessa.com reserves the right to carry out at any time and without prior notice the modifications it deems appropriate, being able to update products and prices.

Information about payments: In Laturquessa.com you can pay with the main credit and debit cards, or with paypal, the means of payment you will select during the purchase process.

Once the purchase is finished you will receive an email confirming your order with all the data. (We recommend that you check the junk mail tray if you do not receive this email)

3.- Shipping information

Shipping costs:

Orders will be delivered within 4 to 9 business days. We remind you that for sales outside the European Union, Ceuta and Melilla there may be customs duties derived from the import of the products to the country or region of destination. These expenses must be borne by the consumer. The maximum term of delivery, except circumstances of force majeure, are 30 calendar days from the date of placing the order.

No shipments are made on Saturdays, Sundays or holidays.

4.- Returns

The CUSTOMER may request the return of the product and it will be replaced by another product that the customer chooses of equal or greater value to the subscriber, in case of higher value will pay the corresponding difference, in no case will the amount paid be reimbursed.

The costs of returns and resending will be charged to the CLIENT.

The CLIENT must check the status of the products delivered to him. You have a maximum period of 15 calendar days from the delivery to change or return the product

directed to www.laturquessa.com ALWAYS AND WHEN THE PRODUCT TO BE RETURNED HAS NOT BEEN USED, HANDLED OR IN DIFFERENT CONDITIONS TO WHICH IT WAS SENT FROM LATURQUESSA. All returns will be handled by email, always following the instructions of the customer service department. The physical address to which the order must be sent to manage the return is:

LATURQUESSA IBIZA

Residencial Peralta, Local 5B

San Carlos de Peralta – 07850 – IBIZA

BALEARIC ISLANDS – SPAIN

CUSTOMER SUPPORT:

info@laturquessa.com

After this period has elapsed without any claim has been received from the CLIENT, the Products will be considered as compliant and Laturquessa.com will not accept any claim founded on these reasons. The non-conforming product will be automatically exchanged for another product, subject to availability.

WE MAKE PHOTOGRAPHS OF ALL AND EACH OF THE ORDERS THAT WE SENT TO ENSURE THAT THEY ARE PROPERLY PROCESSED AND RECOURSE THESE IN CASE OF ANY INCIDENCE.

5.- Right of withdrawal

If for any reason the CLIENT is not satisfied with your order, you have a period of 15 calendar days from the date of delivery of the product to return it to

Laturquessa.com for your change. The costs of returns and resending will be charged to the CLIENT.

We reserve the right to cancel any order on our website www.laturquessa.com that does not comply with the payment terms. This right of withdrawal shall be subject to the respect of the following conditions:

1) The product must be returned perfectly in its original packaging.

2) The return of the product must be done within the established period, for which purpose the date of the delivery note will be taken as reference.

3) The product must not have been used or modified.

4) Laturquessa.com will not assume the loss of the product during the transport of return THE ONLY ONE RESPONSIBLE WILL BE THE CLIENT.

6.- Handmade process

Due to the artisanal process carried out with each of our pieces it is possible that some of the measurements, sizes, colors or shapes of the articles vary slightly in relation to the images shown on our website.

7.- Cares

Our jewelery is made in a traditional way with various materials that require a specific type of cleaning:

CRYSTALS AND GLASS:

To clean the leather parts of your jewel you can use neutral soap or a moisturizer, without perfume and free of dyes. Keep in mind that jewelry is affected by PH, so we recommend avoiding contact with perfumes and other abrasive products.

8.- Customer Service

LATURQUESSA will try to advise you and answer your questions or doubts as quickly and efficiently as possible. If you need to get in touch with us you can do it sending us an email to the email address: info@laturquessa.com